I joined Settled for a 2 month period in charge of their full UX and UI design process. One task I completed while I was there was to improve the on-boarding valuation process. It was found that there was a high drop off rate when users clicked the get valuation button on the home page and the end of the book a valuation flow. The main drop off point was found to be the address finder.
I first assessed the current flow and tested it with users. This found some key problems area of improvement. These were:
To assess these problems I added these key improvements that can be seen in the design prototypes below.